Terms of Use

General Terms and Conditions

for the website https://artdent.hu and the Company’s services

For outpatient dental and dental healthcare services

The services under these General Terms and Conditions (hereinafter: GTC) are provided by ARTDENTIST Korlátolt Felelősségű Társaság (Company Registration No.: 01-09-276465, Tax No.: 25460559-2-42, Registered Office: 1165 Budapest, Nógrádverőce út 31., hereinafter: Company or Service Provider) – as operator – and through its partners in contractual relationship with the Company, for Patients in relation to the use of outpatient dental and dental healthcare services.

By using the Company’s services under the terms of these GTC, a contractual relationship is established between the Patient and the Service Provider, which, unless otherwise agreed, is concluded in electronic form and shall be deemed to be in writing pursuant to Section 6:7 (3) of Act V of 2013 on the Civil Code (hereinafter: Civil Code) (hereinafter: Contract).

The conditions for using the services available through the website are governed by Act CVIII of 2001 on certain issues of electronic commerce services and information society services (hereinafter: E-Commerce Act).

Unless otherwise agreed in writing, these General Terms and Conditions (GTC) shall apply to all healthcare services provided by the Company, as well as to all contracts concluded by the Service Provider.

The Company does not subject itself to the provisions of any code of conduct.

Company details

Name: ARTDENTIST Korlátolt Felelősségű Társaság
Registered office: 1165 Budapest, Nógrádverőce út 31.
Mailing address: 1165 Budapest, Nógrádverőce út 31.
Company Registration No.: 01-09-276465
Tax No.: 25460559-2-42
Court of registration: Company Court of the Metropolitan Court of Budapest
Representative: dr. Varajti Artúr Lajos, Managing Director
Contact details of the Company:
Email: artdent@artdent.hu
Phone number: +36 20 218 5343

Name, registered office and contact details of the hosting provider:

Company name: Netdoor Kft.
Registered office: 1055 Budapest, Nyugati tér 8. 1st floor, door 5
Tax No.: 22635813-2-41
Company Registration No.: 01-09-936833
Email address: info@serverkraft.hu

These GTC shall remain in force until revoked. The Company is entitled to unilaterally amend the provisions of the GTC, which it shall publish prior to their entry into force.

I. DEFINITIONS

• Service Provider: ARTDENTIST Korlátolt Felelősségű Társaság
  The Service Provider has the professional, regulatory and operating permits and conditions required for the provision of the services, as well as professional liability insurance related to its activities, which also covers those acting within its sphere of interest.
• Customer (or Patient or User): The natural person using the service. .
• Medical History Form: The document completed before the start of treatments, containing the Patient’s health data and declarations. The data provided during online registration become part of the Medical History Form at the first personal meeting.

II. WEBSITE TERMS OF USE

1. The Service Provider operates an informational website at https://artdent.hu (hereinafter: Website). The purpose of the Website is to inform Patients and interested parties about the Service Provider’s healthcare services, prices, appointment booking procedures, and to publish professional content (blog, treatment descriptions).
2. The Website is operated by the Service Provider, who acts in its own name when concluding contracts. The Website contains the currently effective GTC and the Privacy Notice.
3. By using the Website, the User acknowledges the visiting and usage conditions set out in this document. Browsing the content of the Website constitutes acceptance of the rules of use and liability set out in this section.
4. The professional articles, advice and information published on the Website are for general informational purposes only. They do not replace a personal specialist consultation and do not constitute a diagnosis or an individual contract.
5. The Service Provider strives to continuously update and ensure the accuracy of the information, but accepts no liability for inaccuracies resulting from typographical errors, technical faults, or modifications made by third parties (without its knowledge).
6. The Service Provider does not guarantee the uninterrupted or error-free operation of the Website’s functions. It shall not be liable for any direct or indirect damage arising from the use or unavailability of the Website, line errors, computer viruses, or system failures.
7. The Website may contain links to websites operated by third parties. The Service Provider accepts no responsibility for the content or data processing practices of such external websites.
8. The Service Provider reserves the right to modify, update or withdraw the content of the Website in whole or in part at any time without prior notice.
9. The entire content of the Website (including but not limited to texts, graphics, photos, logos, videos, animations, codes, and the structure of the Website) constitutes the exclusive intellectual property of the Service Provider and is protected by copyright.
10. The domain name “artdent.hu” and the related logo are protected by trademark rights and may only be used with the Service Provider’s prior written consent.
11. The User/Patient is entitled to use the Website for its intended purpose, read its content for personal, non-commercial purposes, and download the price list or informational materials for personal use. However, this does not create any ownership right or other right of use.
12. It is strictly prohibited to use, copy, adapt, mirror, store electronically, or distribute the content of the Website or any part thereof (text, image, video, etc.) for commercial purposes without the Service Provider’s prior written permission.
13. News or content from the Website may only be reproduced in unchanged form, with a clear indication of the source (link), and with the Service Provider’s prior written consent.
14. Any activity that jeopardizes the IT security of the Website (e.g. placing viruses, unauthorized access) or damages the Service Provider’s reputation is prohibited. Automated data collection (scraping) is prohibited.
15. In the event of unauthorized use of the Website’s content, the Service Provider may initiate civil and criminal legal proceedings.
16. The User acknowledges that in the event of unauthorized use (especially copying), the Service Provider shall be entitled to a contractual penalty. The amount of the contractual penalty is:
    – per image used: gross EUR 1000;
    – per text excerpt used: gross EUR 300 per word.
17. By using the Website, the User expressly acknowledges and accepts that the stipulated amount of the contractual penalty is not excessive and, in view of the service and the severity of the infringement, cannot be regarded as grossly disproportionate. Pursuant to Section 6:98 (2) of the Civil Code, the Parties expressly exclude the right to challenge the contract (these GTC) on the grounds of gross disparity in value with regard to the amount of the contractual penalty, taking into account their business/service relationship. The User declares that they became aware of this contractual penalty clause before starting to browse the Website, expressly accepts it, and uses the Website’s informational services with full knowledge thereof.
18. The fact of the infringement may be documented by the Service Provider by means of a notarial certification of facts, the costs of which shall be borne by the infringing User. Payment of the contractual penalty shall not exempt the User from any further claims for damages (in excess of the contractual penalty).

III. TERMS AND CONTENT OF THE CONTRACTUAL RELATIONSHIP BETWEEN THE PARTIES

1. Subject matter of the Contract and governing documents

1.1 The Parties shall determine the order and content of the outpatient dental care services used by the Patient and the materials required for such services on the basis of these GTC and the documents generated during the individual medical interventions.

1.2 The Parties record that the framework of the legal relationship between them is defined by these GTC. In addition to the provisions of the GTC, the following documents form an inseparable part of the contract – and shall be interpreted together with it as a single whole:
– the individual Treatment Plan(s) and quotations accepted by the Patient;
– the professional information sheets and/or declarations of consent;
– the Medical History Form (health questionnaire) completed by the Patient;
– as well as any other individual written agreement concluded between the Parties.

1.3 In the event of any discrepancy between the provisions of these GTC and an individual Treatment Plan or individual agreement, the conditions set out in the individual Treatment Plan or agreement shall prevail.

2. Methods of concluding the contract

The contract is concluded in writing, verbally, or by implied conduct. The parties expressly record that the contract may also be concluded by the following electronic means, which processes are logged and recorded by the Service Provider’s system:

2.1. By personal data recording:

If the Patient appears in person at the Service Provider’s clinic, they accept these GTC on the electronic interface used for recording their data, after completing the mandatory fields and ticking the relevant checkbox.

2.2. By consultation following submission of the online contact form:

By completing the contact form on the Service Provider’s website, providing the identification data required (name, email address, phone number and residential address), and ticking the checkbox for acknowledging and accepting the GTC, the Patient makes an express offer to enter into a contract, however, the contract is finally concluded in one of the following two ways:

(i) Contact via telephone callback: An employee of the Service Provider calls the Patient back at the phone number provided in the form. The Contract is concluded during the live verbal telephone consultation, at the moment when the parties mutually agree on the specific appointment.

(ii) Contact via email consultation: An employee of the Service Provider contacts the Patient via the email address provided in the form. In this case, the Contract is concluded when the parties mutually fix the appointment during the email correspondence (the Patient confirms the offered appointment in a reply email, or the Service Provider finalizes the Patient’s request by email). The Service Provider then sends the final confirmation containing the booking details.

Regardless of whether the consultation took place by phone or email, the parties record that the Contract is concluded between them at the moment the appointment is fixed. From that moment onward, the provisions of the GTC become binding on the Patient, with particular regard to the cancellation terms under Section VI.3 and the obligation to pay the Availability Fee.

After the appointment is fixed, the Service Provider shall promptly send a confirmation email to the Patient, containing the following:

• information on the fact of the conclusion of the Contract;
• the specific booking details (final appointment, selected service);
• direct access (hyperlink) or attachment to the currently effective General Terms and Conditions (GTC) and Privacy Notice of the Service Provider;
• as well as a separate notice drawing attention to the rules concerning the Availability Fee and the cancellation deadlines.

The Patient acknowledges that receipt of the confirmation email qualifies as written confirmation of a distance contract and proves that the Service Provider fulfilled its obligation to inform the Patient before the conclusion of the contract.

3. Legal effect of electronic contracting:

3.1. The parties agree that the electronic contract concluded in the above manner qualifies as a written contract pursuant to Section 6:7 (3) of the Civil Code, which can subsequently be retrieved and verified on the basis of the data recorded in the Service Provider’s system.

3.2. The making of declarations by electronic means on the part of the Patient qualifies as express implied conduct by which the Patient acknowledges the terms of the contract as binding upon themselves, including the provisions relating to the Availability Fee.

3.3. By submitting the form, the Patient warrants the accuracy of the data provided. The Patient acknowledges that the Service Provider logs the technical data of the application (e.g. IP address, timestamp) for the purpose of proving the conclusion of the contract and enforcing claims (e.g. the Availability Fee).

4. Limitations on concluding the contract

4.1. If the Patient is underage, legally incapacitated, or has limited legal capacity, the approval of their legal representative is also required for concluding the contract.

4.2. During the existence of the Patient relationship, and after the termination of the Contract, the Service Provider shall only conclude a new Contract with the Patient if the Patient has no outstanding, non-time-barred payment debt to the Service Provider arising from the use of the service, or if the previous Contract was not terminated due to the Service Provider’s termination caused by a breach of Contract. If, despite the above, a contract is nevertheless concluded with a Patient having outstanding debt due to mistake, deception, or administrative error, the new Contract shall terminate with immediate effect upon the Service Provider becoming aware of the mistake, deception, or administrative error, and the Patient shall be obliged to immediately pay all of their debts and the fees for the services used to the Service Provider.

4.3. The Treatment Plan forming part of the Contract is based on the Service Provider’s proposal, which the Customer approves, without a separate express declaration to that effect, by allowing the treatment to be commenced by the Service Provider. The Service Provider is entitled to deviate from the Treatment Plan independently (e.g. in case of hidden problems not revealed during dental status assessment, or unexpected factors), however, in the case of justified major professional deviations, it shall, where possible, consult the Customer in advance. A change in the Treatment Plan may entail a modification of the calculated quotation, about which the Service Provider shall inform the Customer verbally before or during the treatment. By continuing to use the treatment, the Customer accepts the quotation for the modified treatment by implied conduct.

4.4. The Service Provider performs the service(s) undertaken under the Contract in compliance with the legal and professional requirements applicable to its activity, using dentists/specialist dentists, specialist assistants and subcontractors with the appropriate expertise and qualifications, and provides the dental laboratory and other materials necessary for this at the times and frequency agreed by the treating dentist and the Customer.

4.5. By signing the Service Contract (Contract) or certain declarations forming part of its content, the contracting parties expressly agree that, for the performance of the ordered service(s) – especially dental care, dental laboratory work, other special medical interventions, medical treatments, orthodontics – the Service Provider also uses subcontractors (contributors), for whose activities it shall be liable as if it had performed the activity entrusted to its subcontractors itself. The Service Provider is entitled to agree with the contributors on the conditions of their services at its own discretion and is not obliged to provide any information to the Patient in this regard.

4.6. The Patient data required for concluding the Contract and using the service are contained in the Medical History Form , including the Patient’s health (special category) data.

4.7. The Patient acknowledges that the Service Provider electronically logs the data provided during online registration, the fact and time of acceptance of the GTC, as well as the technical data of the registration (e.g. IP address), for the purpose of legal compliance and the enforceability of contractual obligations (especially the Availability Fee). This logged data set credibly proves the Patient’s intention to conclude a contract and acknowledgment of the notices.

4.8. The Service Provider requests the above data from the Patient only to the extent necessary, and is entitled, at its own discretion, to waive the provision of certain data, as well as to request additional data from the Patient beyond the above where necessary.

4.9. The Service Provider is entitled to rely on the data received from the Patient and provide its service accordingly. If any data provided by the Patient proves to be untrue, inaccurate, misleading, or otherwise incorrect, any damage arising therefrom shall be borne by the Patient, including the Service Provider’s damage, and the Service Provider shall not bear any liability for damages, compensation, or other payment obligation towards the Patient in this connection.

4.10.The Patient is obliged to notify the Service Provider without delay in writing or by email of any change in the Patient’s data. In the event of the Patient’s omission, the Service Provider shall perform its obligations arising from the Patient relationship on the basis of the data stored about the Patient. The Patient shall bear any damage resulting from failure to provide such notice. The Service Provider shall amend the data stored about the Patient in its system on the basis of the Patient’s notification.

5. Rights of the Service Provider

5.1. The Service Provider is entitled to modify the Contract or quotation if the Customer provides incomplete or delayed data, or if modification thereof is medically justified. The Service Provider shall inform the Customer of the modification.

5.2. The Service Provider has the right to refuse treatment in the event of insufficient cooperation by the Customer, a changed health or mental condition, or if the Customer fails to fulfill their payment obligation. In such cases, the Customer may not assert any claim for damages against the Service Provider.

5.3. In the case of services specifically indicated in advance by the Service Provider – in particular, but not limited to, microscopic root canal treatment and implant consultation – the Service Provider accepts only CT scans taken at its own clinic for the performance of the service (due to differences in software and image quality).

IV. WARRANTY, LIABILITY

General conditions of warranty and liability

1. The Service Provider provides a warranty to the Patient only for dental treatments performed by its dentists/specialist dentists and the dental prosthetic works delivered by them, under the following conditions and limitations.
2. The Patient expressly accepts and acknowledges the limitations of liability.
3. The Service Provider’s obligation of liability arising from defective performance extends to errors resulting from failure to comply with the rules of the profession.
4. The Service Provider shall only be liable, in accordance with the liability insurance applicable to its activity, for damage caused intentionally or by gross negligence by the Service Provider and its staff, and which is expressly and directly related to the provision of dental services.
5. The final result of dental treatments is also influenced by the Patient’s general health condition and oral hygiene habits, which are not covered by the warranty.
6. The warranty applies to the correction or possible remanufacture of the delivered dental prosthesis or dental work. The warranty does not cover travel, accommodation, stay, or any other costs incurred (e.g. loss of earnings), nor reimbursement of the costs of receiving treatment from another specialist, nor the loss of the dental prosthesis.
7. The Service Provider does not assume any responsibility for the success of root canal treatments or for the occurrence of root canal treatments unexpectedly becoming necessary during treatment.
8. The Service Provider does not assume any responsibility for the possible necessity of root canal treatment arising during or after the preparation of bridges and crowns. (In some cases, the treated tooth may suffer trauma during preparation for bridges and crowns, which may result in the need for root canal treatment.)
9. The Service Provider does not accept any warranty claims in relation to temporary bridges, temporary crowns, and temporary dentures.
10. The Patient acknowledges that, depending on the biological response capacity of the body (as well as on risks that cannot be identified in advance), the expected result and the final healing time may differ from the average, and the Patient may not assert any claim for compensation due to such difference.
11. In addition to the well-known risks of surgery and other interventions, changes causing special complaints may also arise as a result of the intervention requested by the Patient, for which the Service Provider shall not be liable.
12. Furthermore, considering that the assessment of the result of dental interventions may vary greatly from one individual to another, the Service Provider assumes no financial or any other liability in the event of complaints of an aesthetic nature.
13. The Service Provider also assumes no financial or any other liability for subsequent complaints of an aesthetic nature concerning dental prostheses already delivered (after handover and acceptance).
14. In the event of complaints arising exclusively from aesthetic reasons, the Service Provider expressly excludes its liability, in particular (but not limited to) with regard to the subjectivity of orthodontic, periodontological, and dentoalveolar surgical results, provided that the final result of the orthodontic activity or dentoalveolar surgeries professionally (medically, anatomically) corresponds to the planned result, but the patient is unable to accept it solely for aesthetic reasons.
15. The Service Provider shall not be liable for any costs and damages incurred by the Patient because the Service Provider is temporarily unable to perform its service in a case of force majeure. For the purposes of these GTC, force majeure shall include war, natural disaster, and illness, death, strike, or temporary absence for any reason of the treating physician or any contributor of the Service Provider related to the given service, as well as interruption of public utilities affecting the clinic.
16. Warranty intervention shall be performed exclusively by the Service Provider. During warranty and guarantee procedures, the place of repair or replacement shall be the Service Provider’s current clinic.
17. The Service Provider shall not reimburse the value of a warranty intervention performed at another dental clinic.
18. The following options are available for reporting a warranty claim:

• In person at 1027 Budapest, Margit körút 1.
• By phone at +36 20 218 5343
• By email at artdent@artdent.hu

19. Warranty period

The Service Provider undertakes the following maximum warranty periods for the individual services. A condition of the warranty is that the patient attends the free follow-up examination every six months.

In addition to the above, the Service Provider provides a guarantee in the mandatory cases prescribed by law and for the mandatory duration set out therein.

20. Conditions for the validity of the warranty and exclusions

The warranty provided by the Service Provider shall be valid only if all of the following conditions are fully met:

• the Patient properly cares for their teeth, continuously complies with the oral hygiene instructions explained by their treating dentist, and undergoes at least one oral hygiene treatment per year.
• the Patient attends the check-ups prescribed by their treating dentist (every 6 months) at the Service Provider’s dental clinic
• the Patient has those maintenance treatments carried out within 30 days at the latest (e.g.: tartar removal, denture relining) which are recommended by their treating dentist
• the Patient keeps the dental prosthesis clean in the prescribed manner
• the Patient uses the dental prosthesis as intended and exposes it only to physiological chewing forces that do not result in overload of the dental work
• the Patient does not expose the dental work to trauma, bone disease, or gum disease
• the Patient pays for all interventions to the Service Provider by the deadline.
• The treatment fees are fully settled.
• The warranty is exercised at a pre-arranged appointment.
• Liability applies exclusively to interventions performed on site by Artdent’s treating dentists.
• The warranty applies to the repeated performance of the treatment.

21. The warranty provided by the Service Provider shall become void if the Patient:

• does not appear for the prescribed check-up,
• if problems affecting the Patient’s chewing organs arise due to improper nutrition and other bad habits
• if unforeseen reactions occur due to the patient’s habits, lifestyle (excessively rapid weight loss, weight gain, smoking), or health condition.
• has a chronic disease that has a negative effect on the condition of the dentition and the dental prosthesis (e.g.: diabetes, epilepsy, osteoporosis, cancer, condition after radiation therapy and chemotherapy),
• develops allergies, dental diseases, and their consequences after the treatment that were not known before the treatment,
• the dental prosthesis or implant is exposed to extreme stress (night-time teeth grinding, teeth clenching) and as a result the dental work is damaged,
• uses the dental prosthesis improperly and thereby damages the dental work (e.g. dropped denture, sports injury),
• the dental work is damaged due to an accident or intentional damage occurs,
• if damage occurs due to an illness unrelated to the treatment,
• does not have the night guard recommended by the dentist made, or does not wear it – the consequence of which is chipping of the porcelain veneer due to excessive clenching of the teeth,
• in the case of porcelain veneers, for damage caused by stressing the veneer (improper use or external impact),
• implantation is not carried out within the planned time period, (long-term temporary prosthesis, which is the prosthesis preparing for implantation),
• reports a quality complaint within the deadline, but does not allow the complaint to be investigated or remedied, and does not place the dental work at the Service Provider’s disposal.
• the Customer did not use the treatments recommended by the Service Provider or the complaint is the result of an unfinished course of treatment
• the Patient has the treatment and dental laboratory work recommended by the Service Provider carried out at another clinic
• during or after the treatment, receives dental treatment from another provider on the area treated by the Service Provider
• In the case of use not in accordance with the instructions,
• If the patient does not request warranty care
• The warranty does not cover accommodation costs, travel costs, or any other costs incurred!

22. Mandatory dental follow-up: The Service Provider hereby informs the Customer patient that regular dental follow-up is necessary after completion of dental treatment, especially as part of aftercare following periodontological treatments, until the treating dentist orders otherwise or a reduction in frequency.

23. Following dental implantation, the Patient also receives a warranty certificate containing exact information about which tooth was replaced and what type and size of implant was inserted.

V. CONSIDERATION FOR THE SERVICE: TREATMENT FEES, COSTS, INVOICING

1. The Service Provider informs Customers about the fees and material costs of healthcare services through the price list published on its website and displayed in its clinics. The fees for the treatments and individual materials are payable in accordance with the Contract and any applicable Treatment Plan.
2. The specific fees for the treatments performed under the Contract/Treatment Plan, the materials used for the treatments, the technical equipment, and the costs of intermediary services are recorded and invoiced in the Contract/Treatment Plan or upon completion of the treatments. The accounting and tax rules valid and effective for the Service Provider on the day of invoicing shall apply to invoicing.
3. If the service does not involve dental laboratory costs, the fee for the treatment performed on a given occasion is payable at the time of treatment. Under the Service Contract, lump-sum remuneration may also be established taking into account the current price list.
4. In the case of the provision of dental laboratory materials/dental works, 50% of the costs of the relevant treatment shall be paid in advance, and the remaining amount shall be paid upon installation of the material/dental works, or in the case of higher-value services, the full cost of the service shall be paid in advance.
5. In addition to the above, the Service Provider is also entitled to request an advance payment from Patients before the start of the given treatment if, in the Service Provider’s own judgment, it considers this necessary.
6. The invoices issued contain the method of fulfilling the payment obligation (cash, bank transfer, etc.) and the payment deadline. The Parties agree that in the event of late payment, the default interest rate shall be the amount of default interest under Act V of 2013 on the Civil Code (hereinafter: “Civil Code”).
7. The Patient is responsible for paying the costs arising from failure to fulfill their payment obligation. The Patient is obliged to pay to the Service Provider, as damages, the costs charged by parties involved in the collection of the Patient’s debt.
8. If the Patient’s payment is less than the amount of the invoice, or the payment cannot be linked to an invoice, the Service Provider shall allocate the payment to the debt as follows:
   a) the Service Provider shall first apply the payment to debts not arising from the service, including default interest and costs – if such item appears on the invoice – and only thereafter shall debts arising from the service under the invoice be settled;
   b) if it cannot be identified which invoice the payment relates to, then, taking the above into account, the payment shall always be allocated to the oldest invoice debt.
9. The fees and material costs under the Contract/Treatment Plan are determined as part of the Contract/Treatment Plan depending on the Customer patient’s individual treatment needs. Unless otherwise provided, the cost estimate or quotation given by the Service Provider is valid for 30 days, after which the Service Provider is entitled to change the fees and material costs. In addition, the fees included in the Contract/Treatment Plan may be modified until completion of the treatment due to professional reasons arising during treatment, e.g. unforeseen interventions or healing activities. Otherwise, the prices set out in the Contract are valid for six months.
10. The Customer issues the invoice for its services, material costs, and the consideration for intermediary services related to performance after the completion of each treatment or, depending on the nature of the treatment, after the completion of a given course of treatment. By receiving the invoice, the Customer confirms the Service Provider’s contractual performance.
11. The Service Provider informs Patients that payment of the consideration (fee) for the Services used may be made in cash or – based on the prior agreement of the parties – by instant bank transfer.

VI. PAYMENT TERMS AND CANCELLATION OF TREATMENT

1. The invoices issued in accordance with the previous points contain the method and deadline for fulfilling the payment obligation. The Parties agree that in the event of late payment, the default interest rate shall be the amount of default interest under the Civil Code. Fulfillment of the payment obligation may be made in the manner accepted by the Service Provider (cash, bank transfer). If, due to a change in legislation between the start of the treatment and the date of issuance of the invoice, the invoice contains other data not previously known to the Customer, the Service Provider is primarily and always obliged to comply with the effective legal requirements, irrespective of prior information.

2. The Service Provider hereby informs the Customer that once treatment has begun, it may not be modified without the consent of the treating dentist.

3. Availability Fee and cancellation terms

3.1. The Service Provider informs the Customer that the booked appointment may be cancelled free of charge no later than 24 hours before the start of the treatment.

3.2. If the appointment is not cancelled within 24 hours before its start, or the Customer does not appear at the booked appointment, or is more than 30 minutes late, the Customer shall be obliged to pay an Availability Fee of HUF 20,000 (hereinafter: “Availability Fee”) to the Service Provider.

The Customer shall be exempt from paying the fee if they credibly prove that the omission was caused by an unforeseeable and unavoidable external circumstance (force majeure).

3.3. Within 3 working days following the omission or late cancellation, the Service Provider shall issue an electronic payment request (pro forma invoice) to the email address provided by the Customer. The Customer shall settle the amount of the payment request by bank transfer within 2 calendar days from its receipt. The Service Provider shall issue and send the final invoice to the Customer after payment of the Availability Fee (crediting of the amount to the bank account). The Customer acknowledges that the Service Provider is only obliged to provide a new appointment for the service after full payment of the Availability Fee.

3.4. If, in such a case, the Service Provider has procured materials for the Patient and the treatment does not take place within two weeks following the original appointment, the Service Provider is entitled to invoice the Patient for the full value of the procured materials as a cancellation penalty. The provisions of this section shall also apply if the given service is ordered in the name of or for the benefit of the Patient by another person (for example, a relative).

VII. DATA PROCESSING, DATA PROTECTION, NOTICES

1. 1. During the performance of the Services, the Service Provider processes the personal data coming into its possession in accordance with Act CXII of 2011 on informational self-determination and freedom of information, as well as the applicable provisions of other relevant laws, exclusively for the purpose of performing the services.
   2. The Customer consents to the Service Provider treating and recording, in accordance with the applicable laws, the health data and personal identification data provided by the Customer and recorded about the Customer during the care, while treating other data as business secrets. The Customer also consents to the Service Provider using the exclusively medically relevant data and experience relating to their medical treatment for scientific and research purposes. In all other respects, the Privacy Notice shall apply.
   3. The Customer acknowledges that the data and information concerning their health status provided on the form entitled Dental Medical History Form signed by them are necessary for selecting the content of dental care and medical treatment, and declares that the data provided are complete, and that they are obliged to inform the Service Provider of any changes occurring during the period of treatment.
   4. The Customer acknowledges and does not object that, for security reasons, a security camera system operates in the Service Provider’s Clinic, therefore audio and image recordings may be made, the content of which the Service Provider is entitled to present, if necessary, exclusively to the police authorities. During recording, the Service Provider complies with the applicable laws on image recording and data protection.
   5. The Customer consents to the Service Provider recording their contact details in its database for the purpose of informing them about treatment appointments or any changes thereto, and sending newsletters for informational purposes. The Service Provider undertakes not to disclose such data of the Customer to third parties. The Patient authorizes the Service Provider, to the fullest extent permitted by law, to send them materials and information presenting new services or other terms. The Patient also accepts the Service Provider’s privacy notice.
   6. The Service Provider is obliged to be liable for damage caused by it in accordance with the applicable civil law and special professional and liability insurance rules; the disclaimer excluding liability for damages must be indicated in these General Terms and Conditions and/or in the individual treatment plans.
   7. The Patient acknowledges that if they do not settle their invoice or other debt by the due date indicated on the invoice or other valid document, the Service Provider may have the collection of the invoice debt carried out by a third party engaged by it for this task and bound by confidentiality.
   8. The Patient declares and warrants that they were entitled to disclose to the Service Provider all personal data handed over by them to the Service Provider, and that they obtained all consents necessary for this.
   9. The Company’s privacy notice is available on the following page: https://artdent.hu/aszf/

VIII. COMPLAINT HANDLING PROCEDURE

1. 1. If the Customer has any complaint regarding the contract or its performance, they may communicate their complaint verbally or in writing via the above phone number, email address, or by post.
   2. The Company shall examine any verbal complaint immediately and remedy it if necessary. If the Customer does not agree with the handling of the complaint, or if immediate examination of the complaint is not possible, the Company shall promptly take minutes of the complaint and its position regarding it, and shall provide a copy thereof to the Customer together with its substantive response within 30 days. Complaints recorded by telephone or by other communication device shall be assigned a unique identifier by the Company, which simplifies later retrieval of the complaint.
   3. The Company shall respond to the written complaint in writing within 30 days. It shall provide reasons for its position rejecting the complaint. The Company shall retain the minutes taken regarding the complaint and a copy of the response for five years and shall present them to the supervisory authorities upon request.
   4. Please note that in the event your complaint is rejected, or if the dispute is not resolved during consultation with the Company, you may initiate court proceedings, or initiate proceedings before an authority or a conciliation body, as follows:
   5. The Consumer (the Customer) may lodge a complaint with the consumer protection authority:

Pursuant to Government Decree 387/2016. (XII. 2.) on the designation of the consumer protection authority, in administrative authority matters, the district office or the district office of the county seat acts at first instance, and the Pest County Government Office acts at second instance with nationwide competence.

The contact details of the territorially competent consumer protection authority are available at the following link. http://jarasinfo.gov.hu/

In the event of a complaint, you also have the option to turn to the conciliation body competent according to the consumer’s place of residence, whose contact details can be found here:

6. The conciliation body has jurisdiction to settle consumer disputes out of court. The task of the conciliation body is to attempt to create a settlement between the parties for the purpose of resolving the consumer dispute, and, if this is unsuccessful, to make a decision in the matter in order to ensure the simple, fast, effective, and cost-efficient enforcement of consumer rights. At the request of the consumer or the Company, the conciliation body provides advice on the rights to which the consumer is entitled and the obligations imposed on the consumer.

7. The Company is subject to an obligation to cooperate in conciliation body proceedings; within this framework, it is obliged to make a written statement in response to the notice sent by the chair of the panel acting on behalf of the Conciliation Body regarding the legitimacy of the claim of the Customer qualifying as a consumer, the circumstances of the case, and the acceptance of the panel’s decision as binding; in its statement it must indicate the facts supporting its claims and the evidence thereof, and it must also attach the documents (copies thereof) to the content of which it refers as evidence.

8. Except for the application of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes, and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC, the Company shall ensure the participation at the hearing of a person authorized to conclude a settlement. If the Company’s registered office or place of business is not registered in the county of the chamber operating the territorially competent conciliation body, the Company’s obligation to cooperate extends to offering the possibility of concluding a written settlement in accordance with the consumer’s claim.

Online dispute resolution platform:

9. The Company further informs its Customers that, by Regulation (EU) No 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes, and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (consumer ODR regulation), the so-called online dispute resolution platform was created. The purpose of this platform is to facilitate the independent, impartial, transparent, effective, rapid, and fair out-of-court online resolution of disputes between consumers and traders.

10. The online dispute resolution platform operates as a one-stop-shop for consumers and traders wishing to resolve out of court disputes falling within the scope of the above EU regulation. The online dispute resolution platform is an interactive website available electronically and free of charge in all official languages of the Union, including Hungarian.

11. Please note that you may use the procedure via the online dispute resolution platform only if you are attempting for the first time to settle your dispute with the Company out of court and have not initiated court proceedings to enforce your claim.

12. The Company is not obliged to accept handling through the platform and may therefore reject a complaint submitted in this way. The electronic link to the online dispute resolution platform is: http://ec.europa.eu/odr

IX. INFORMATION ON THE RIGHT OF WITHDRAWAL AND TERMINATION

1. Pursuant to Directive 2011/83/EU of the European Parliament and of the Council, as well as Government Decree 45/2014. (II.26.) on the detailed rules of contracts between consumers and businesses (hereinafter: Government Decree), the Consumer has the right to withdraw without giving any reason within fourteen days from the conclusion of the contract (confirmation of the booking) in the case of a contract for the provision of services (appointment booking).
2. The right of withdrawal is granted only to Customers qualifying as consumers under the Civil Code. The Consumer bears the burden of proving that they exercised their right of withdrawal in due time and properly. The notice of withdrawal must be sent before the expiry of the 14-day period to the following contact details:
   Email: artdent@artdent.hu
   By post: 1027 Budapest, Margit körút 1.
3. Commencement of the service within the 14-day period: If the examination or treatment appointment selected by the Consumer falls within the 14-day withdrawal period, by booking the appointment (confirming the appointment by email), the Consumer expressly requests and consents to the Company commencing the provision of the service before the expiry of the 14-day withdrawal period.
4. Payment of proportionate fee (Availability Fee): If the Consumer exercises their right of termination within the 14-day period after the express request under Section 10.4, but before the commencement of the service (start of treatment), they are obliged to pay the Company a fee proportionate to the services performed up to the time of communication of the termination.Given that by booking the appointment the Company reserves medical capacity and clinic infrastructure to the detriment of other patients, the Consumer acknowledges that in the event of cancellation within 24 hours before the appointment or non-attendance, the Company shall invoice the Availability Fee under Section VI.3 of the GTC as consideration for the service performed up to the cancellation (capacity reservation).
5. Loss of the right of withdrawal after performance: Pursuant to Section 29 (1) a) of the Government Decree, the Consumer loses the right of withdrawal after full performance of the service (treatment/examination). By booking the appointment and accepting these GTC, the Consumer expressly acknowledges that after completion of the treatment they may no longer exercise their right of withdrawal.
6. If the Consumer lawfully exercises their right of withdrawal, taking into account the limitations set out in Section VIII.4, the Company shall refund any fee paid in advance by the Consumer without delay, but no later than within 14 days, in the same form as the original payment method.

X. PATIENT RIGHTS AND THE PATIENT RIGHTS REPRESENTATIVE

1. During the provision of dental healthcare services, the Service Provider fully respects the patient rights defined in Act CLV of 1997 on Health (Eütv.), in particular the following:

a) Right to healthcare: The Patient has the right to healthcare that is appropriate to their health condition and continuously accessible.

b) Right to human dignity: During care, the Patient’s dignity must be respected, and only interventions necessary for the care may be performed on them.

c) Right to maintain contact: The Patient has the right to maintain contact with others subject to compliance with the internal rules of the clinic.

d) Right to information: The Patient is entitled to full and understandable information about their health condition, the recommended examinations and interventions, their risks, and the costs of the planned care.

e) Right to self-determination: The Patient may freely decide whether to use healthcare services and may withdraw their consent to interventions at any time.

f) Right to refuse care: The Patient is entitled to refuse care, except where the absence of such care would endanger the life or physical integrity of others.

g) Right to access medical documentation: The Patient is entitled to inspect the medical documentation made about them and request copies thereof.

h) Right to medical confidentiality: The Service Provider is obliged to handle the Patient’s health data confidentially (in accordance with the GDPR and the law on processing healthcare data).

2. Patient Rights Representative If the Patient considers that their patient rights have been violated and direct consultation (complaint handling) with the Service Provider has not led to a result, they are entitled to contact the territorially competent patient rights representative. The patient rights representative is an independent person from the healthcare provider who provides assistance to the Patient in interpreting and enforcing their rights.

Details of the territorially competent patient rights representative:

Name: Ivonyné dr. Munk Julianna

Phone number: +36 20 489 9520

Email address: julianna.munk@ijsz.bm.gov.hu

Reception hours and location: Mon-Thu: 8:00–16:40, Fri: 8:00–14:00, ORFI Nursing Directorate (Frankel Leó út 25-29.)

3. The contact details of the patient rights representative are also displayed prominently in the waiting area of the clinic.

4. Investigation deadline The Service Provider shall investigate patient rights remarks and complaints in accordance with the provisions of the Eütv. and shall provide the Patient with a written response regarding the result within 10 (ten) working days from submission of the complaint.

XI. OTHER PROVISIONS

1. By signing the Service Contract or the Contract (or, in the absence of a signature, by implied conduct through the Patient’s use of the service), the Customer acknowledges that they have become acquainted with the provisions of these GTC; objections may only be raised before the start of the treatment (including by refusing the treatment). By authorizing the treatment, the Customer Patient acknowledges that the legal relationship between the parties is governed by these GTC and the Individual Service Contract (Contract), and does not dispute their content.
2. These GTC and the Individual Service Contract together contain the contractual agreement of the contracting parties.
3. In matters not regulated in the GTC and the Service Contract (Contract), Hungarian law, in particular the Civil Code, as well as other laws applicable to healthcare and healthcare services, shall govern.
4. The Parties shall settle their disputes amicably. If the negotiations relating thereto do not lead to a result, the Parties submit to the jurisdiction of the Central District Court of Buda.
5. The Service Provider is entitled to unilaterally amend the GTC at any time.
6. These GTC shall generally govern all matters in respect of which the Service Provider has not expressly provided otherwise in an individual agreement with the Patient.
7. The Company reserves the right to make any changes or corrections to the website at any time without prior notice and to move the website under another domain name.
8. These GTC, as well as all documentation, images, and texts related to the operation of the website, are protected by copyright.

Date of entry into force of these General Terms and Conditions: 20 March 2026.